Returns

We would rather you had the right thing than keep your money.

This page says plainly what can come back and what cannot, because finding that out at the point of asking is the part people resent.

If it arrived damaged, wrong, or short

Tell us within 7 days of delivery and we will replace it or refund you in full, including what you paid for delivery. We pay the return postage.

A photograph helps, especially of a damaged outer box. If the box was visibly damaged on arrival and you were able to refuse it, refusing makes the claim simpler for everybody.

The same applies if something arrives close to, or past, its best-before date.

If you simply changed your mind

Unopened items in their original sealed packaging can come back within 7 days of delivery. You pay the return postage and we refund what you paid for the goods.

Tell us before you send anything, so we know to expect it.

What cannot come back

Anything opened, part-used, or with a broken seal.

These are supplements taken by mouth and preparations put on skin. Once a seal is broken we have no way to know how something has been stored, and we will not resell it to somebody else — so we cannot take it back on a change of mind.

That restriction does not apply if the product was damaged, wrong or faulty. In that case it comes back whatever state the seal is in.

How a return is recorded

A refund is issued as a credit note against your original invoice. The invoice itself is never changed, so what was charged and what was returned are both on the record and you can check either.

Refunds go back to the way you paid. The cancellations and refunds page says how long that takes.

Last reviewed: 29 September 2026